"User Experiences of Spanish-Speaking Latinos with the Frontier Behavioral Health Website" - Page 5 of 17

by Raquel L. Dean | Xchanges 14.1, Spring 2019

📋 Contents

Introduction
Literature Review
Methodology
Test Goals and Objectives
Participants
Scenario and Test Tasks
Metrics
Results
Findings and Discussion
Conclusion
Limitations of Study
Recommendations for Future Research
References
Appendix A: Pre-Test Survey
Appendix B: Recruitment Email
Appendix C: Post-Test Interview
About the Author

Participants

Demographics

All demographic information was collected through the pre-test survey (see Appendix A for full survey). All participants are Spanish-speaking and identify themselves as being Latino/a. In this study, there were a total of 13 users (11 females and 2 males.)

Recruitment

During the recruitment process, I had specific criteria for participant selection. All participants had to be 18 years old or older (legal age to consent), be of Latino/a descent (Mexican, Dominican, Peruvian, Puerto Rican, etc.), have Spanish as their first language, and be able to speak and read in both English and Spanish. No participants were turned away based on educational levels, technological skills or experiences, or income. I created four user profiles in order to form a representative sample of Latinos for this study: college student, single parent with a child or children, married with a child or children, elder (50+ years or older). I recruited through word-of-mouth and provided an electronic copy of my IRB-approved flyer to potential users (see Appendix B). All usability tests took place in the technical communication lab in Patterson Hall (211 D).

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