“User Experiences of Spanish-Speaking Latinos with the Frontier Behavioral Health Website”

by Raquel L. Dean | Xchanges 14.1, Spring 2019

Limitations of Study

The majority of the users who participated in this study were college-aged individuals. In the beginning of this study, I had four user profiles and I wanted to recruit at least four participants per category (16 total participants). These four categories were: college student, single parent with a child or children, married with a child or children, elder (50+ years or older). None of the participants had children, twelve of the participants claimed to be “single,” and only one individual was “married but separated.” The oldest participant was 31 years old and was not a student and did not have a child or children.

In the future, I would like to collect data from all of these user profiles in order to form a representative sample of Latinos for this study. Recruiting participants from the other user profiles I created would provide data that would shed light on the differences between a wider range of language proficiency, age, occupation, and technological experience, to see how all of those factors influence their user experience when interacting with the Frontier Behavioral Health website. Another limitation of this study was that it was conducted using a Macintosh laptop, with a PC interface. I later discovered that the two interfaces have different homepage designs, which may lead to a difference in user experiences with the website.