"User Experiences of Spanish-Speaking Latinos with the Frontier Behavioral Health Website" - Page 4 of 17

by Raquel L. Dean | Xchanges 14.1, Spring 2019

📋 Contents

Introduction
Literature Review
Methodology
Test Goals and Objectives
Participants
Scenario and Test Tasks
Metrics
Results
Findings and Discussion
Conclusion
Limitations of Study
Recommendations for Future Research
References
Appendix A: Pre-Test Survey
Appendix B: Recruitment Email
Appendix C: Post-Test Interview
About the Author

Test Goals and Objectives

The objective of this study was to collect data from a series of usability tests, which will be used to examine how Spanish-speaking Latinos interact with a website that delivers information about mental health services. The goal was to identify usability problems, collect qualitative and quantitative data, and determine the participants’ overall satisfaction with the website. More specifically: how do Spanish-speaking Latinos navigate information on the Frontier Behavioral Health website?

I chose to evaluate the Frontier Behavioral Health website for this study because it is a non-profit organization that has been serving the Spokane region for more than 100 years. Their website states that FBH is the “lead service provider in the Spokane County Regional Support Network (SCRSN)” system of care. Their mission itself states that they strive to “provide clinically and culturally appropriate behavioral healthcare and related services to people of all ages…” as well as making their “behavioral healthcare services timely, accessible, and barrier free.” I wanted to choose an organization that is in fact committed and dedicated to helping the diverse community of Spokane.

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