“The Benefits of Using Web Content Management Systems”

by Gregory L. Koch II | Xchanges 6.1

Appendix B: Survey Data

This section contains the questions that were asked to survey participants, the answers received, and the percentage.

Questions asked to all users

What best describes your role in the management of your organization’s website?

WCMS Users
11 (30.5%) content developer
2 (5.5%) designer
3 (5.5%) programmer
21 (58.5%) webmaster (content, design, and programming)

Non-WCMS Users
14 (41.2%) content developer
5 (14.7%) designer
1 (2.9%) programmer
14 (41.2%) webmaster (content, design, and programming)

How many employees work for your organization?

WCMS Users
8 (22.2%) 1-10
6 (16.7%) 10-50
3 (8.3%) 50-100
5 (13.9%) 100-500
14 (38.9%) 500+

Non-WCMS Users
14 (22.2%) 1-10
6 (16.7%) 10-50
3 (8.3%) 50-100
6 (13.9%) 100-500
5 (38.9%) 500+

About how many people in your organization are responsible for editing your organization’s website?

WCMS Users
5 (13.8%) 1
16 (44.4%) 2-5
7 (19.4%) 5-10
8 (22.4%) 10+

Non-WCMS Users
14 (41.2%) 1
13 (13.2%) 2-5
3 (8.8%) 5-10
4 (11.8%) 10+

After you have created content, about how much time do you spend creating a single new page on your website?

WCMS Users
5 (13.9%) <1
9 (25%) 1-5
10 (27.8%) 5-10
5 (13.9%) 10-20
2 (5.5%) 2-30
3 (8.4%) 30-45
0 (0%) 45-60
2 (5.5%) > 1 hour

Non-WCMS Users
3 (8.8%) <1
7 (20.6%) 1-5
9 (226.5%) 5-10
7 (20.6%) 10-20
3 (8.8%) 2-30
2 (5.9%) 30-45
2 (5.9%) 45-60
1 (2.9%) > 1 hour

On a scale of 1-5, 1 being very easy, and 5 being very difficult, how would you rate the difficulty of editing and adding pages to your website?

WCMS Users
12 (33.3%) 1
13 (36.1%) 2
9 (25%) 3
1 (2.8%) 4
1 (2.8%) 5

Non-WCMS Users
8 (23.5%) 1
11 (32.4%)
13 (38.3%) 3
1 (2.9%) 4
1 (2.9%) 5

Questions asked only to WCMS users

How long have you been using a WCMS?

5 (14%) <1 year
16 (44%) 1-3 years
8 (22%) 3-5 years
7 (20%) 5+ years

Since you have started using a WCMS, your web referrals and sales have

1 (2.8%) significantly increased
33 (91.6%) increased
1 (2.8%) decreased
1 (2.8%) significantly decreased

Since you started using a WCMS, the costs of maintaining your website have

2 (5.5%) significantly increased
15 (41.6%) increased
16 (44.4%) decreased
3 (8.5%) significantly decreased

What kind of licensing does your WCMS have?

12 (33.3%) Open Source
12 (33.3%) Licensed
12 (33.3%) Proprietary

Questions asked only to non-WCMS users

Do you use a WYSIWYG editor like Dreamweaver or Frontpage?

23 (67.6%) Yes
11 (32.4%) No

Do you use an offline CMS like Contribute?

3 (8.8%) Yes
31 (91.2%) No

Do you edit HTML files manually?

25 (73.5%) Yes
9 (26.5%) No